Complaints or disputes

At Mildura Health Fund, we are continually looking for ways to serve you better and member satisfaction is extremely important to us.

If you ever have a complaint or dispute relating in any way to your membership, contact us directly as quickly as possible at memberexperience@mildurahealthfund.com.au or phone 03 5023 0269.

Making a complaint to the Commonwealth Ombudsman

If we have done all we can to rectify the situation and you are still not satisfied with the outcome, you have the right to request an independent review from the Commonwealth Ombudsman, whose duty it is to provide advice and information and attempt to resolve complaints about health insurance.

To make a complaint, contact the Commonwealth Ombudsman at www.ombudsman.gov.au or phone 1300 362 072.

For general information about private health insurance, see www.privatehealth.gov.au

Cooling off period

Our 30-day cooling off period applies to new members, and existing members, who upgrade or downgrade their level of cover.

Just let us know in writing, within the 30 days of joining, or changing your cover if you have changed your mind. As long as no claims have been made against your membership, we can either transfer you to a more suitable cover or refund your premiums in full.

Privacy

To provide our services to you, we need to hold certain personal information about you.

The Privacy Policy is subject to change. Please click here for the latest Privacy Policy.